If a client asks for a service you are not trained to perform, what should you do?

• A. Perform the service despite not being trained
• B. Tell the client to come back later
• C. Politely decline and refer to a licensed professional or pursue required training
• D. Refuse and end the session

Answer: (C)

When a client asks for a service you aren’t trained to perform, your responsibility is to stay within your qualifications and protect the client’s safety. Politely decline and refer them to a licensed professional who can legally perform the service, or pursue the required training so you can offer it confidently in the future. This approach upholds safety, adheres to licensing and professional standards, and maintains trust with clients and the salon. Attempting the service without proper training can cause harm, carry legal risk, and undermine your professional reputation. Referring to a qualified practitioner or investing in the necessary training ensures the client gets safe care and you stay aligned with ethical practice.